Emotional Thinking and Communication Improve IQ for your team #251016

Upon completion of this course, participants will be able to:

• Understand the EQ-IQ Connection: Articulate how emotional intelligence directly enhances a team’s ability to process information, solve complex problems, and innovate.

• Practice Self-Awareness and Self-Management: Identify personal emotional triggers and patterns that impact team interactions and learn techniques to regulate responses for better outcomes.

• Apply Empathic Listening and Communication: Utilize advanced listening skills to truly understand colleagues’ perspectives, leading to more effective collaboration and reduced misunderstandings.

• Navigate Conflict Constructively: Reframe team conflict as a source of creativity and use emotionally intelligent communication tools to de-escalate tension and find collaborative solutions.

• Foster Psychological Safety: Actively contribute to creating a team environment where members feel safe to take risks, voice ideas, and admit mistakes without fear.

• Leverage Emotional Data for Better Decision-Making: Integrate emotional insights with factual data to make more holistic, ethical, and sustainable team decisions.

This course is essential for any team that relies on collaboration, innovation, and complex problem-solving to achieve its goals.

• Team Leaders, Supervisors, and Managers responsible for team performance.

• Intact Work Teams & Project Teams who want to improve their collective effectiveness.

• Cross-Functional Team Members who need to navigate different working styles and perspectives.

• HR and Learning & Development Professionals tasked with building team cohesion.

• Senior Leadership Teams seeking to enhance strategic decision-making and communication.

• Any professional who is part of a team and wants to contribute to a more positive and productive work environment.

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a binder containing a copy of the presentation
• slides and handouts
• Post-assessment

Day 1: The Foundation – Emotional Thinking for Teams

• Morning:

  • Module 1: The New Team IQ: EQ + IQ = Collective Intelligence: Introduction to the course and the business case for emotional intelligence in teams.

  • Module 2: The Four Pillars of EQ (Self-Awareness, Self-Management, Social Awareness, Relationship Management): A framework for understanding emotional skills.

• Afternoon:

  • Module 3: Assessing Your Team’s EQ: A facilitated and confidential assessment of the team’s current emotional dynamics and communication patterns.

  • Workshop: My Emotional Blueprint: Individual exercise to identify personal triggers, values, and emotional patterns.

  • Day 1 Recap: Awareness is the first step.

Day 2: Mastering the Inner Game – Self-Awareness and Self-Regulation

• Morning:

  • Module 4: The Science of Emotion: Understanding the amygdala hijack and how to engage the prefrontal cortex for better response.

  • Module 5: Tools for Self-Regulation: Techniques for emotional agility, including cognitive reframing and the pause principle.

• Afternoon:

  • Module 6: Stress and Resilience in Teams: How to manage collective stress and build team-wide resilience.

  • Simulation: The High-Pressure Scenario: A controlled exercise where teams must complete a task under pressure, focusing on managing their reactions.

  • Day 2 Recap: You can’t manage what you don’t control.

Day 3: The Empathic Connection – Social Awareness and Listening

• Morning:

  • Module 7: The Art of Empathic Listening: Moving beyond hearing words to understanding meaning, emotion, and intent.

  • Module 8: Reading the Room: Non-Verbal Communication: Interpreting body language, tone, and group dynamics.

• Afternoon:

  • Module 9: Cultivating Curiosity over Judgment: A mindset shift for better understanding and collaboration.

  • Exercise: The Listening Circle: A powerful practice in giving and receiving full attention without interruption or solution-giving.

  • Day 3 Recap: Seek first to understand.

Day 4: Communicating and Collaborating through Challenge

• Morning:

  • Module 10: Giving and Receiving Feedback with EQ: The DESC Script (Describe, Express, Specify, Consequences) and other models for constructive feedback.

  • Module 11: Navigating Conflict with Emotional Intelligence: De-escalation techniques and moving from positional debate to interest-based exploration.

• Afternoon:

  • Role-Play: The Difficult Conversation: Practicing EQ skills in simulated scenarios like addressing performance issues or disagreeing with a superior.

  • Group Debrief: Analyzing what worked and what didn’t in the role-plays.

  • Day 4 Recap: Conflict is growth trying to happen.

Day 5: Integrating for Excellence – Building a High-EQ Team

• Morning:

  • Module 12: The Pillars of Psychological Safety: How to build and maintain a culture where it is safe to take interpersonal risks.

  • Module 13: Emotionally Intelligent Decision-Making: Incorporating emotional data into the team’s problem-solving and innovation processes.

• Afternoon:

  • Capstone Activity: The Team Charter for Emotional Intelligence: The team collaboratively creates a set of agreed-upon norms and commitments for how they will communicate, handle conflict, and support each other moving forward.

  • Action Planning & Commitment: Each member defines their personal next steps for embedding these skills.

  • Course Conclusion: Final review, celebration of insights, and awarding of certificates.